Iconic Peptides (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, communicate with us, or otherwise interact with our services (collectively, the “Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or regulatory requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Services after changes are published constitutes acceptance of the updated Privacy Policy.

The type of personal information we collect depends on how you interact with our website and Services.
 

Information You Provide to Us:

You may provide personal information directly when you:

• place an order or create an account

• contact us for customer support

• subscribe to communications

• complete forms or checkout processes
   

This information may include:

• name, email address, phone number

• billing and shipping address

• order and transaction details

• account login credentials

• communications you send to us
   

You may choose not to provide certain information, but this may limit your ability to use some features of the Services.
 

Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

• IP address

• browser type and device information

• pages viewed and interactions on the site

• referring URLs and session data

This information is collected using cookies and similar tracking technologies to help us operate, analyse, and improve our Services.
 

Information from Third Parties

We may also receive personal information from trusted third parties, including:

• eCommerce platforms such as Shopify

• payment processors that handle transactions on our behalf

• analytics, marketing, and advertising providers

• logistics and fulfilment partners

Any information received from third parties is handled in accordance with this Privacy Policy.

We use personal information for the following purposes:
 

Providing Our Services

• processing payments and fulfilling orders

• managing accounts and customer records

• sending order confirmations and service-related communications

• arranging shipping and delivery
   

Communication & Support

• responding to enquiries and customer support requests

• notifying you of important service updates
   

Marketing & Advertising

• sending promotional emails or messages (where permitted)

• displaying relevant advertisements on our website or third-party platforms

• measuring marketing performance

You may opt out of marketing communications at any time using the unsubscribe link in our emails.
 

Security & Fraud Prevention

• detecting and preventing fraudulent or unauthorised activity

• maintaining the security of accounts and systems
   

Business Operations & Legal Compliance

• improving our website and Services

• complying with legal and regulatory obligations

• enforcing our terms and protecting our legal rights

We use cookies and similar technologies to operate our website, remember user preferences, analyse traffic, and improve functionality.

Most browsers accept cookies automatically, but you can modify your browser settings to decline or remove cookies. Please note that disabling cookies may affect website performance or functionality.

For information about Shopify-related cookies, visit Shopify’s cookie policy.

We may share personal information in limited circumstances, including:

• with service providers who assist with payment processing, hosting, analytics, customer support, marketing, and fulfilment

• with advertising and marketing partners (with consent where required)

• within our corporate group or affiliates

• where required by law, court order, or regulatory authority

• in connection with a business transaction such as a merger or sale

We do not sell personal information for profit. Where data is shared for advertising purposes, it is done in accordance with applicable privacy laws.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

Our Services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

• provide our Services

• meet legal and regulatory requirements

• resolve disputes

• enforce agreements

Depending on your location, you may have rights under applicable privacy laws, including the right to:

• access personal information we hold about you

• request correction of inaccurate information

• request deletion of personal information

• object to or restrict certain processing activities

• opt out of targeted advertising

• withdraw consent where processing is based on consent

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

We will not discriminate against you for exercising your privacy rights.

Your personal information may be processed or stored outside your country of residence, including by service providers located overseas. Where required, we use recognised legal mechanisms to protect international data transfers.

If you have concerns about how we handle personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Depending on your location, you may have rights under applicable privacy laws, including the right to:

• access personal information we hold about you

• request correction of inaccurate information

• request deletion of personal information

• object to or restrict certain processing activities

• opt out of targeted advertising

• withdraw consent where processing is based on consent

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

We will not discriminate against you for exercising your privacy rights.

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us.