Due to the specialised nature of our products, returns are only accepted where all items are unused, unopened, and remain in their original condition and packaging.

Any product that has been opened, altered, used, or damaged after delivery is not eligible for return.

Refunds may be approved under the following circumstances:

• All products are returned in their original, unused condition

• Original packaging, seals, and labels remain intact

• The return request is submitted within a reasonable timeframe after delivery

• The order meets the requirements under Australian Consumer Law

Refunds will not be issued for products that have been opened, used, tampered with, or compromised in any way.

If your order has not been received within 30 days from the date of dispatch, and tracking information confirms no delivery or movement, you may be eligible for a full refund or replacement.

To request a return or refund, please contact our support team on the contact us page.

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Include your:

• order number

• full name

• reason for the return or refund request
  
  

All requests are reviewed on a case-by-case basis. We aim to respond within 3–5 business days.

Refunds or returns will not be approved in cases involving:

• incorrect or incomplete shipping information provided at checkout

• failure to collect or retrieve a delivered parcel

• delays caused by postal carriers, customs, or events beyond our control

Approved refunds will be processed back to the original payment method once returned items are received and inspected. Processing times may vary depending on your payment provider.

Thank you for your understanding and for choosing Iconic Peptides.